Convenient Telehealth Care at Brazos Valley
Explore Televisits at St. Joseph Health
If you are a new or an existing St. Joseph Health patient needing to see your provider for a non-urgent medical issue, you can now do so from the comfort of your home via your phone or computer.
Step 1: Call to schedule your visit
For Existing Patients:
Call your doctor’s office as usual to schedule your virtual clinic visit. When you call, we will provide you with a link to access your televisit and answer any questions. You will also receive an appointment confirmation from your physician with instructions on the next steps.
For New Patients
Call 979-457-4738 to schedule your televisit. We will walk you through the new patient registration process, including collecting your demographic and insurance information. You will also receive an appointment confirmation from our office with instructions on next steps as well as a meeting ID.
Step 2: Download the Healow app
Accessing via a mobile device? Download the Healow app from the app store (see links below). Accessing via your computer? You can also click the link provided by your doctor’s office.
Step 3: Join your televisit via the link provided
Click on the text or email link you receive from your doctor’s office. No login required. Or, you can start the visit by logging into the healow app or Patient Portal. You will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on.
Have questions? Check out our FAQs, or call your physician’s office.
Services Offered via Virtual Clinic Visits
Questions About Insurance?
If applicable, many aspects of your virtual clinic visit are similar to an in-person visit, including cost and copays. St. Joseph Health accepts many health insurance plans; most payers cover televisits. You can click here for more information about insurance, including a list of accepted insurance plans.
*Please check with your health insurance plan to see if this service requires a referral.
Televisit Frequently Asked Questions
For your safety, and to avoid unnecessary exposure during this pandemic, we are pleased to offer televists, an efficient way to get trusted medical advice and treatment, right on your device. A televist is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.
The cost of a virtual visit is about the same as it would cost if you were to see the provider in person. However, every payer is different. We recommend that you contact your insurance provider for more information.
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit.
You must have an internet-enabled device with a camera, mic, and speaker. Examples include smartphones, tablets, and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection; check with your carrier if you have questions about your data plan.
Depending on the nature of your visit, it should be no different than an in-person visit.
You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Televisits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy.
Please contact your physician’s office for assistance. Our team is trained to make this a smooth process for you.
Your doctor’s office will provide additional instructions on how to access your Televisit when you schedule your appointment.